PRIVACY POLICY

Prestige Chauffeur Services ("we", "us", "our") provides luxury chauffeured transportation services based in Wake Forest, North Carolina. By using our website and/or booking our services, you agree to the following terms and disclaimers:

1. No Warranty
   The information, materials, and services offered on this website are provided “as is” and “as available” without any representations or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

2. Limitation of Liability
   Under no circumstances shall Prestige Chauffeur Services, its directors, officers, employees or agents be liable for any direct, indirect, incidental, special, consequential or punitive damages arising out of or relating to your use of, or inability to use, the website or the services, including without limitation any loss of profits, business interruption, loss of data or other intangible losses, even if we have been advised of the possibility of such damages.

3. Service Performance
   Our chauffeurs are professionally trained, licensed and insured to provide chauffeured transportation. However, we do not guarantee uninterrupted, error-free, or perfect service. Delays, changes in schedules, mechanical failures, road or weather conditions, traffic, or other events beyond our control may affect the service. We are not responsible for delays or failures caused by such external factors.

4. User Conduct & Booking Terms
   You agree to provide accurate, complete and current booking information. You agree to abide by any safety instructions, vehicle rules, or policies communicated by the chauffeur or Prestige Chauffeur Services. We reserve the right to refuse service or terminate service if a passenger behaves in a manner that is unsafe, illegal or disruptive.

5. Third-Party Links
   This website may contain links to third-party websites or resources. We are not responsible for the availability, accuracy or content of those external sites, and linking does not imply endorsement of those sites or their content.

6. Governing Law
   These terms and all matters relating to your use of our website and services shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict of laws provisions.

7. Modification
   We reserve the right to modify or update this disclaimer at any time. Continued use of the website and our services after any such modifications shall constitute your acceptance of the revised terms.

Effective Date: 11/1/2025
Last Updated: 11/1/2025

Prestige Chauffeur Services (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and/or book our services.

1. Information We Collect

We may collect and process the following categories of information:

• Personal Information: such as your name, address, email address, telephone number, billing information, payment details, booking details (pickup location, drop-off location, date/time), special requests, and other information you provide to us.

• Technical/Usage Information: such as IP address, browser type and version, device information, pages visited, time and date of access, referral source, cookies and similar tracking technologies.

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and fulfil your transportation booking and related services.

• To communicate with you about your booking, changes, confirmations, driver/vehicle information, billing and customer service.

• To improve our website and services, and to analyse usage and trends.

• To comply with legal, regulatory or insurance requirements.

• To send you promotional materials or newsletters if you have consented to receive them (you may opt-out at any time).

3. Disclosure of Your Information

We will not sell, rent or lease your personal information to third parties for marketing without your consent. We may share your information:

• With service providers and partners (such as payment processors, vehicle/driver scheduling providers, customer support vendors) solely for performing services on our behalf.

• With regulatory, law enforcement or insurance entities as required by law or to protect our rights, property or safety, or the rights, property or safety of others.

• In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a successor entity, and we will notify you accordingly.

4. Data Security & Retention

We adopt appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We will retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law, after which we will delete or anonymise it.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic and improve our services. You can disable cookies via your browser settings; however, please note that certain features of the site may not function properly if cookies are disabled.

6. Your Rights

Depending on your jurisdiction you may have rights regarding your personal data, such as:

• Right to access and receive a copy of your personal information.

• Right to request correction or deletion of your personal information.

• Right to object to or restrict certain processing of your personal data.

• Right to withdraw consent (where relevant) without affecting the lawfulness of processing before withdrawal.
  To exercise these rights, please contact us at the information given below.

7. International Transfers

As a U.S-based company operating in Wake Forest, North Carolina, your information may be processed and stored in the United States. If any transfers of your data outside the U.S. should occur, we will ensure that appropriate safeguards are implemented.

8. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website with a new “Last Updated” date. Your continued use of the website and our services after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact:
Prestige Chauffeur Services
[Insert physical address in Wake Forest, NC]
Email: [insert email address]
Phone: [insert phone number]

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 

To learn more about this, check out our article “Creating a Privacy Policy”.